I suggest you to read this guide https://consumerattorneys.com/article/denied-due-to-saferent-solutions-errors, because it was useful for me too one day. You have to dispute with the background check company the wrong information. The process is not as difficult as it seems to be. If they don’t change the information after a dispute letter, you might be eligible for a lawsuit. Seek out for professional assistance if you’re afraid you’ll not be able to do it alone.